Terms of Service

01 Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of ClassCommand's website, web console, mobile apps and related services (together, the "Service"), provided by Coding Warriors ("ClassCommand", "we", "us"). By creating an account, signing an order form, or using the Service in any way, an Institution and its authorised representative agree to be bound by these Terms.

Individual users — teachers, students, parents and staff — access the Service through accounts issued by their Institution and agree to these Terms as a condition of that access.

02 Description of Service

ClassCommand is a school management ERP offering modules that may include admissions, attendance, fee management, examination and grading, timetable scheduling, transport tracking, library and hostel management, HR and payroll, communication tools, and role-based portals for admins, teachers, students and parents. An Institution may enable or disable modules based on its subscription plan.

We may add, change or discontinue features from time to time, and will make reasonable efforts to notify Institutions of material changes affecting their use of the Service.

03 Accounts & Registration

• The Institution's administrator is responsible for creating, managing and deactivating user accounts within its instance of the Service
• Users must provide accurate information and keep login credentials confidential
• Any activity carried out under a user's account is the responsibility of that user and the Institution, except where caused by our fault
• Accounts are non-transferable and may not be shared between individuals

04 Institution & User Responsibilities

The Institution is responsible for:

• Obtaining any consents required from parents, guardians or staff before entering their data into the Service
• Configuring role-based access appropriately for its own admins, teachers and accountants
• The accuracy of academic, attendance and financial data it enters or imports
• Compliance with applicable education, data-protection and labour laws in its use of the Service

Users agree to use the Service only for legitimate school-related purposes and in accordance with their Institution's policies.

05 Subscription, Fees & Payment

• Subscription plans, pricing and billing cycles are set out in the Institution's order form or as displayed at checkout
• Fees are payable in advance for the applicable subscription term unless otherwise agreed in writing
• There is no long-term lock-in; Institutions may cancel a flexible-term subscription at any time — see our Cancellation Policy
• Refund eligibility for paid plans is set out in our Refund Policy
• Late or failed payments may result in restricted access to paid modules until resolved, with reasonable notice

All fees are exclusive of applicable taxes unless stated otherwise.

06 Acceptable Use

When using the Service, you agree not to:

• Access or attempt to access data belonging to another Institution or user without authorisation
• Upload malicious code, attempt to reverse-engineer the Service, or interfere with its normal operation
• Use the Service to harass, defame or transmit unlawful content
• Resell or sublicense the Service without our written consent

07 Data Ownership & Privacy

The Institution retains ownership of the student, staff and academic data it enters into the Service. ClassCommand processes this data solely to provide the Service, as described in our Privacy Policy, which forms part of these Terms. Upon termination, the Institution may request an export of its data within a reasonable period, subject to any statutory retention obligations.

08 Intellectual Property

The Service, including its software, design, branding and documentation, is owned by Coding Warriors and protected by intellectual-property laws. We grant Institutions and their users a limited, non-exclusive, non-transferable right to use the Service during an active subscription. Nothing in these Terms transfers ownership of the Service or our intellectual property to any Institution or user.

09 Service Availability & Support

• We target a 99.9% uptime service level, backed by 24/7 infrastructure monitoring
• Planned maintenance is communicated in advance where practical
• Support is available through our support desk, with priority phone and WhatsApp support for larger campuses

Occasional downtime for maintenance, updates or events outside our reasonable control does not constitute a breach of these Terms.

10 Termination

Either party may terminate a subscription in accordance with our Cancellation Policy. We may suspend or terminate access immediately where an Institution or user materially breaches these Terms, fails to pay outstanding fees, or where continued access would pose a security risk to the platform. On termination, access to the Service ends, though data export rights described in Section 7 continue to apply.

11 Limitation of Liability

To the maximum extent permitted by law, ClassCommand shall not be liable for indirect, incidental or consequential damages arising from use of the Service. Our total liability for any claim relating to the Service is limited to the fees paid by the Institution for the subscription term in which the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.

12 Governing Law

These Terms are governed by the laws of India, and any disputes arising from them shall be subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, without regard to conflict-of-law principles.

13 Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to Institution administrators in advance; continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14 Contact Us

Questions about these Terms can be directed to:

• support@classcommand.in
• +91 9519558566 · Monday – Saturday, 9:00 AM – 6:00 PM IST
• Toll-Free: 1800-123-4567
• Coding Warriors HQ, Lucknow, Uttar Pradesh, India